Terms and Conditions

Last updated: October 2, 2026 · Online orders

1. Scope

These terms apply to orders placed through the web shop of MESSO PLATFORM for delivery or pickup.

2. Order and contract

By submitting an order, the customer places a binding order for the products listed in the cart. The order is stored under the displayed order number. For online payments, the order is treated as paid only after successful payment confirmation.

3. Prices and discounts

The prices displayed in the web shop at the time of ordering apply in the stated currency. Delivery fees, minimum order amounts and applicable coupons are shown before the order is completed. Coupons may be restricted by time, order type, minimum order value or usage limit.

4. Delivery and pickup

Deliveries are made only to delivery areas available in the web shop. Different minimum order amounts and delivery fees may apply to individual areas. Pickup orders must be collected at the stated location.

5. Opening hours and pre-orders

ASAP orders are available only during the configured opening hours. If pre-orders are enabled, an offered future order time can be selected. Displayed times are estimates and may shift during periods of high demand.

6. Payment

Depending on availability, cash, credit card or TWINT may be offered. Online payments are processed through Stripe Checkout. An online order marked as paid is recorded with the confirmed total amount.

7. Cancellations and changes

Requests for changes or cancellations should be communicated as soon as possible using the stated contact details. Whether a change or cancellation is still possible depends in particular on whether preparation has already started.

8. Product availability

Products, ingredients or options may be temporarily unavailable. If an ordered item cannot be supplied, the operator will, where possible, make contact or arrange an appropriate correction or refund.

9. Contact

For questions about an order, the operator can be reached using the contact details stated in the legal notice.